Transforming and Improving Business and Customer Digital Communications
Deliver better experiences, adapt to the changing environment. Achieve more!
Rebuild, thrive and disrupt, even through the most challenging times. Our transformation pillars centre around augmenting humans and technology, empowering your customers to self-serve and enabling your business to work in a more agile way. Implementing Digital as a Service (DaaS) offerings, our solutions will tackle your biggest business problems. Bring together your disparate systems and processes, but in a light touch, low code way delivering efficiencies and better ways of working you never thought possible.
The four pillars underpin our core areas.
CX & Customer Engagement
Engage customers like never before, create digital customer experiences and increase operational efficiencies. Our options span self-service, contact centre, chatbots, automation and much more.
Connect your organisation, people, services and systems securely. For optimised performance, availability and efficiency across WAN, SD-WAN, LAN, WiFi and Cloud architectures.
Collaboration is the key to modern productivity. Bring your teams together wherever they are, whenever they want, on any device. Unify your front and back office staff to boost customer satisfaction and employee engagement.
Roadmap your digital journey. With our blend of strategic advice, change management and solution design, we’ll take you where you need to go. With our risk-mitigating, future-proofed approach you’re in safe hands to deliver great projects.
The Kennel Club Handle 40,000 Calls a Month with Their New Contact Centre
Delivering outstanding customer service is paramount to the charity, they needed a contact centre that could keep pace with their demand. Discover how we helped them improve team performance management, agent training and customer satisfaction with this contact centre solution.Read case study View more case studies
Mercury Holidays Manage Thousands of Digital Customer Interactions
With the travel agency faced with the challenge of customer enquiries coming into different inboxes and staff working on multiple platforms Mercury knew they needed to streamline customer enquiries. Learn how we helped them do it.Read case study View more case studies
Advance Housing & Support Centralise their Communications
We worked to replace separate, aging systems across 60 sites and reduce billing complexities for Advance Housing & Support. Learn more about how this meant their IT team could focus on higher value areas and helped them streamline communications.Read case study View more case studies
Convergence Summit 2021 | Virtual Tech Event | 3rd November 2021
Culture of Change for The Future Reimagined
Our annual technology event aimed at business leaders returns this year. We’ll be looking at ‘the future reimagined’ and how this relates to people, processes, technology and data.
The way we do business has been changed forever. We look at the core themes that stem from what is being called the new normal. Including how to optimise hybrid working, building a culture of change and creating a superior digital customer experience.
We’re the Solutions People.
Problem solving is what we do.
We solve business problems. Any problems. There’s more to us than just being a technology company. We understand what makes businesses tick and have some amazing plug in and go technologies that will set your business apart from the competition. Set us the challenge and see what we come up with!
An Award Winning and Trusted Partner
Britannic Technologies win awards simply because businesses allow us to implement technologies that transform their business for the better. This communications shift not only saves operational time and gives a high return on investment, the employee's and customers also enjoy an enhanced and enjoyable communications experience.
Thorough Solutions Eco-System
We are the highest ranking partner for Mitel and Avaya, but also have strong and lasting partnerships with other solutions companies. This means that no matter the business problem you have we can garuntee we'll have a solution for it.
Market Leaders and Innovators
Whether it's via the numerous Case Studies, Awards or Acolades amongst UK businesses, we pride ourselves on being market leaders and innovators and our annual Convergence Summit is testament to that - bringing the most brilliant minds together to help customers stratgise and plan for the future.
Our latest insights
Britannic Technologies Win Award for Ground-breaking Unified Communications Solution
Britannic Technologies win the award for Best Enterprise UC Solutions at CNA 2021 (Comms National Awards). Recognised for delivering an omnichannel solution to Queen Mary University of London which allowed them to continue operations through the first COVID-19 Lockdown.
See Beyond the ‘New Normal’ to the Future Reimagined: People, Process, Technology and Data
This article looks beyond the core themes of the ‘new normal’ to explore how people, process, technology, and data are going to play a crucial role in the future reimagined.
We explore why data needs to be added to the PPT framework help with business restructure.