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We are here to support your business through and after COVID-19. Our technology solutions will optimise your communications for a post-pandemic world.
Harmonise and Modernise.
Deliver better experiences, adapt to changing environments and get more done.
Our transformation pillars centre around harmonising the way humans and technology work together, empowering your customers to self-serve and enabling your business to work in a more agile way.
Pillars of Transformation
Implementing Digital as a Service (DaaS) offerings, our solutions will tackle your biggest business problems. Workplace Modernisation brings together your disparate systems and processes, but in light touch, low code way delivering efficiencies and better ways of working you never thought possible.
The four pillars underpin our core areas.
Contact Centre Modernisation
Enhance customer service, user experience and operational efficiency with clever solutions that give your agents a single pane of glass, map data to existing systems, introduce gamification and automate routine tasks.
Connect your organisation, people services and systems securely. For optimised performance, availability and efficiency across WAN, LAN, WiFi and Cloud architectures.
Collaboration is the key to modern productivity. Bring your teams together wherever they are, whenever they want, on any device. Unify your front and back office staff to boost customer satisfaction and employee engagement.
Roadmap your digital journey. With our blend of strategic advice, change management and solution design, we’ll take you where you need to go, and then some. With our future-proofed approach, you’ll always be thriving.
We’re the Solutions People.
Problem solving is what we do.
We solve business problems. Any problems. There’s more to us than just being a technology company. We understand what makes businesses tick and have some amazing plug in and go technologies that will set your business apart from the competition. Set us the challenge and see what we come up with!
We've already helped:
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Our latest insights
With our Dynamic Call Routing solution, Trailfinders were able to continue to deliver an outstanding customer service during COVID-19. Helping them to manage the 400% increase in call volumes.
Metrics for Monitoring and Measuring Customer Excellence
With the business environment becoming increasingly tough, the emphasis is shifting further towards becoming a customer-centric organisation, for all. We have already said, customer experience (CX) is now the primary basis for competition and research carried out by Gartner implies 89% agree with us!
That’s why this article will look at customer excellence, what it is and ways businesses (including us!) are monitoring and measuring it, with best practice examples and advice.
Thought provoking insights. Straight to your inbox.
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