Optimise your Remote Workforce with Automation
Britannic Technologies is here to support your business through and after COVID-19. Discover our business communications options and digital tools offer to help optimise your remote staff, maintain a consistent CX and accelerate digital transformation.
True Business Agility
Deliver better experiences, adapt to the changing environment. Achieve more!
Rebuild, thrive and disrupt, even through the most challenging times. Our transformation pillars centre around augmenting humans and technology, empowering your customers to self-serve and enabling your business to work in a more agile way.
Business Communications and Digital Transformation Technologies
Implementing Digital as a Service (DaaS) offerings, our solutions will tackle your biggest business problems. Bring together your disparate systems and processes, but in a light touch, low code way delivering efficiencies and better ways of working you never thought possible.
The four pillars underpin our core areas.
CX & Customer Engagement
Engage customers like never before, create digital customer experiences and increase operational efficiencies. Our options span self-service, contact centre, chatbots, automation and much more.
Connect your organisation, people, services and systems securely. For optimised performance, availability and efficiency across WAN, SD-WAN, LAN, WiFi and Cloud architectures.
Collaboration is the key to modern productivity. Bring your teams together wherever they are, whenever they want, on any device. Unify your front and back office staff to boost customer satisfaction and employee engagement.
Roadmap your digital journey. With our blend of strategic advice, change management and solution design, we’ll take you where you need to go. With our risk-mitigating, future-proofed approach you’re in safe hands to deliver great projects.
We’ve Already Helped:
The Kennel Club Handle 40,000 Calls a Month with Their New Contact Centre
Delivering outstanding customer service is paramount to the charity, they needed a contact centre that could keep pace with their demand. Discover how we helped them improve team performance management, agent training and customer satisfaction with this contact centre solution.Read case study View more case studies
Mercury Holidays Manage Thousands of Digital Customer Interactions
With the travel agency faced with the challenge of customer enquiries coming into different inboxes and staff working on multiple platforms Mercury knew they needed to streamline customer enquiries. Learn how we helped them do it.Read case study View more case studies
Advance Housing & Support Centralise their Communications
We worked to replace separate, aging systems across 60 sites and reduce billing complexities for Advance Housing & Support. Learn more about how this meant their IT team could focus on higher value areas and helped them streamline communications.Read case study View more case studies
The Institution of Engineering and Technology (IET) Save 30 Hours a Month with New PCI DSS Solution
Discover how our SIP infrastructure enabled The IET to easily add on a PCI compliance solution in the cloud. Meaning their 40 contact centre agents can take payments from anywhere securely.Read case study View more case studies
Email Processing Made Easy: How to Automatically Handle Customer Enquiry Emails & Leverage Data for Next Actions
Being snowed under by customer enquiry emails is a common problem. They can be extremely tedious and time-heavy to organise, sort and ensure the right department responds or executes the next actions required.
But what if we told you there’s a simple and easy way to automate the process of categorising, sorting and responding to customer emails? Open possibilities wider than your Outlook rules function, learn how with this hour long webinar.
Live Webinar at 12:00 BST
We’re the Solutions People.
Problem solving is what we do.
We solve business problems. Any problems. There’s more to us than just being a technology company. We understand what makes businesses tick and have some amazing plug in and go technologies that will set your business apart from the competition. Set us the challenge and see what we come up with!
Insights to your Inbox
Psst. You don’t know what you don’t know. Cut through the digital noise and get insights that matter the most to your business by subscribing to our blog.
Our latest insights
Time to Act Like a Startup Company: Improve Business Agility, Adopt Hybrid Working and Respond Quickly to Changing Environments
Through challenging situations, start-ups always emerge. The COVID pandemic has been no different, with startup companies formed in 2020 9.5% higher in the first nine months of the year than the same period in 2019 (Enterprise Nation).
Our article looks at why more well-established businesses should behave more like a start-up. To drastically improve business agility and respond to the changing environment.
Customer Email Management & Handling: Start Automatically Routing Thousands of Incoming Customer Service Enquiries as Early as Tomorrow
Provide a consistent customer experience, increase first contact resolution and introduce more self-service portals with better email management & handling. We look at how technology can help take away to manual and menial tasks associated with answering customer email enquiries.
Thought provoking insights. Straight to your inbox.
Subscribe to our blog to get the latest updates from Digital Transformation to the contact centre, and beyond.