Successful technology rollouts
Convergence Summit 2019
The digital transformation hype is everywhere and it’s too easy to get caught up. Workplace Modernisation is a business movement that is against implementing technology for the sake of it.
Digital Transformation isn't even half the story.
Workplace Modernisation resolves the underlying business challenges
Your business is not going to grow if all you’re doing is the same, but quicker. Workplace Modernisation is a business movement that we live by. It’s about engineering the right culture, business change process and customer experiences that are underpinned; not made, by technology. In a world that moves faster than a launching rocket, you need solutions that evolve with your business.
Transformation Pillars of Modernisation
Implementing Digital as a Service (DaaS) offerings, our solutions will tackle your biggest business problems. Workplace Modernisation brings together your disparate systems and processes, but in light touch, low code way delivering efficiencies and better ways of working you never thought possible.
The four pillars underpin our core areas.
Contact Centre Modernisation
Enhance customer service, user experience and operational efficiency with clever solutions that give your agents a single pane of glass, map data to existing systems, introduce gamification and automate routine tasks.
Connect your organisation, people services and systems securely. For optimised performance, availability and efficiency across WAN, LAN, WiFi and Cloud architectures.
Collaboration is the key to modern productivity. Bring your teams together wherever they are, whenever they want, on any device. Unify your front and back office staff to boost customer satisfaction and employee engagement.
Roadmap your digital journey. With our blend of strategic advice, change management and solution design, we’ll take you where you need to go, and then some. With our future-proofed approach, you’ll always be thriving.
We’re the Solutions People.
Problem solving is what we do.
We solve business problems. Any problems. There’s more to us than just being a technology company. We understand what makes businesses tick and have some amazing plug in and go technologies that will set your business apart from the competition. Set us the challenge and see what we come up with!
Workplace Modernisation helps you step off the transformation treadmill.
Encapsulating what it means to create a better customer and employee experience, eliminate what you don’t need and ultimately maximize your business growth. – The reasons why you started your digital transformation in the first place!
Collaboration & team workspaces
Attract & retain talent
New business processes and ways of working
Employee and customer engagement
Integrate legacy solutions with new overlay solutions
Solving business problems
We've already helped:
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Our latest insights
Make Maintenance Great Again: How to Add Value to Your Existing Mitel or Avaya Investment
You might think Avaya and Mitel maintenance contracts are boring, but they are actually pretty crucial in enabling you to transform your business. Once you implement a new solution, the work doesn’t just stop there, if anything it increases. There are constant upgrades to be considered, integrations to complete with other new solutions and the next stages of short-term transformation roadmapping to be done.
Resolving 3 Key Contact Centre Problems with our Network Services 2 Framework Solutions
We’re delighted to announce that Britannic has been awarded a place on the Network Services 2 framework for lot 13: contact centre services. We’ve been delivering transformational change in contact centres for decades, so it’s safe to say we know a thing or two about implementing solutions from the likes of Mitel, Avaya and Enghouse to name a few partners.
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