Optimise your Remote Workforce with Automation

Britannic Technologies is here to support your business through and after COVID-19. Discover our business communications options and digital tools offer to help optimise your remote staff, maintain a consistent CX and accelerate digital transformation.

COVID-19 Support

True Business Agility

Deliver better experiences, adapt to the changing environment. Achieve more!

Rebuild, thrive and disrupt, even through the most challenging times. Our transformation pillars centre around augmenting humans and technology, empowering your customers to self-serve and enabling your business to work in a more agile way.

It’s all about connecting your world.

 

Business Communications and Digital Transformation Technologies

Implementing Digital as a Service (DaaS) offerings, our solutions will tackle your biggest business problems. Bring together your disparate systems and processes, but in a light touch, low code way delivering efficiencies and better ways of working you never thought possible.

The four pillars underpin our core areas.

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CX & Customer Engagement

Engage customers like never before, create digital customer experiences and increase operational efficiencies. Our options span self-service, contact centre, chatbots, automation and much more.

Enhance my CX

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Business 
Connectivity  

Connect your organisation, people, services and systems securely. For optimised performance, availability and efficiency across WAN, SD-WAN, LAN, WiFi and Cloud architectures.

Streamline my Business 

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Unified
Communications  

Collaboration is the key to modern productivity. Bring your teams together wherever they are, whenever they want, on any device. Unify your front and back office staff to boost customer satisfaction and employee engagement.

Improve Collaboration

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Digital 
Transformation 

Roadmap your digital journey. With our blend of strategic advice, change management and solution design, we’ll take you where you need to go. With our risk-mitigating, future-proofed approach you’re in safe hands to deliver great projects. 

See our Approach

We’ve Already Helped:

Live Webinar | 30 June | 12:00 BST

Email Processing Made Easy: How to Automatically Handle Customer Enquiry Emails & Leverage Data for Next Actions

Being snowed under by customer enquiry emails is a common problem. They can be extremely tedious and time-heavy to organise, sort and ensure the right department responds or executes the next actions required.

But what if we told you there’s a simple and easy way to automate the process of categorising, sorting and responding to customer emails? Open possibilities wider than your Outlook rules function, learn how with this hour long webinar.

Find out more

Live Webinar at 12:00 BST

We’re the Solutions People.

Problem solving is what we do.

We solve business problems. Any problems. There’s more to us than just being a technology company. We understand what makes businesses tick and have some amazing plug in and go technologies that will set your business apart from the competition. Set us the challenge and see what we come up with!

Start your Journey!

What we (and Other Businesses) Learnt from COVID

With the lockdown restrictions gradually lifting, we take some time to reflect and look back on the past year.

The pandemic has caused one of the biggest shakeups in business history, our white paper covers how it’s accelerated digital shift, triggered massive changes for business processes and how we deliver customer experiences.

Get your copy now to see our top 5 learnings!

Get Resource

COVID white paper front cover

Insights to your Inbox

Psst. You don’t know what you don’t know. Cut through the digital noise and get insights that matter the most to your business by subscribing to our blog.

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Our latest insights

Time to Act Like a Startup Company: Improve Business Agility, Adopt Hybrid Working and Respond Quickly to Changing Environments
Blog

Time to Act Like a Startup Company: Improve Business Agility, Adopt Hybrid Working and Respond Quickly to Changing Environments

Through challenging situations, start-ups always emerge. The COVID pandemic has been no different, with startup companies formed in 2020 9.5% higher in the first nine months of the year than the same period in 2019 (Enterprise Nation).

Our article looks at why more well-established businesses should behave more like a start-up. To drastically improve business agility and respond to the changing environment.

Read article

Customer Email Management & Handling: Start Automatically Routing Thousands of Incoming Customer Service Enquiries as Early as Tomorrow
Blog

Customer Email Management & Handling: Start Automatically Routing Thousands of Incoming Customer Service Enquiries as Early as Tomorrow

Provide a consistent customer experience, increase first contact resolution and introduce more self-service portals with better email management & handling. We look at how technology can help take away to manual and menial tasks associated with answering customer email enquiries.

Read article

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