Your Guides At The Crossroads Of Technology, Business and Strategy.

Our speakers will share their clear-sighted vision of the future of communications technology and offer insight and pointers to help you shape your company’s own strategic direction. 



Dan Fiehn, CIO, Markerstudy Group

Dan Fiehn from Markerstudy is the keynote speaker at the Convergence Summit

Dan Fiehn is an award-winning CIO, Fellow of the BCS, Chartered Institute for IT, and public speaker who is renowned for delivering bold digital transformation programmes.

Technology champion and digital strategist at Markerstudy Group since 2010, he is at the forefront of the insurer’s business transformation. Drawing on over 20 years’ IT experience in the insurance & financial services sectors, Dan has revolutionised the Group’s IT operation to enable and sustain rapid business growth, taking Markerstudy from 500 staff in 2011 to over 4,000 staff across the UK in 2015. His team has achieved recognition and industry awards as a result of successfully implementing big data and insurer-hosted rating hub initiatives which established a new capability for the business to transform its operational efficiency.

Dan’s hands-on experience and knack of driving successful change initiatives will come as an inspiration to any IT leader looking to make a positive, lasting difference that underpins growth.

Find him @danfiehn

Meeting The Demands Of Today’s Customer With Data-Led Innovation

Dan Fiehn will offer a look inside Big Data analytics, machine learning and process automation at Markerstudy Group. Using examples from Markerstudy’s digital transformation programme, he will illustrate how companies can leverage IoT data to improve customer understanding and how insights from intelligent pattern recognition can be applied to innovate products, services and business processes.

 

Ioan MacRae, Midmarket Director for Avaya International (EMEA & APAC), Avaya

Ioan MacRae from Avaya is presenting at this years' Convergence Summit

Midmarket Director for Avaya International (EMEA & APAC) and rugby coach of Henley Rugby FC, Ioan MacRae is the ultimate advisor in all things team engagement on and off the pitch.

Together with his team and channel partners, Ioan helps midsize businesses to realise their digital transformation strategies in the most affordable and efficient way, at a pace and path that suits the organisation.  

He champions Avaya's midmarket portfolio whose team and customer engagement solutions are tailored for businesses with up to 3,000 users, and supports their digital transformation goals. The solution set includes Avaya Aura, Breeze, Oceana, Zang, Avaya IP Office, IP Office Contact Centre, Avaya Contact Centre Select, networking, wireless, video and security, as well as Cloud based UC and CC solutions.

Find him @IoanMacRae

 

It’s A Smart Digital World – How Can Avaya Help?

Technology advances are changing our world at lightning speed. Today, we live in a world of endless possibilities, one where connections are made in a second and access to all the content we could ever imagine is at our fingertips, 24/7. The digitalisation of organisations is a global reality, and it is giving rise to more unique, industry-specific needs.

Ioan and Steve will introduce the Avaya Smart Digital World, a framework for smart vertical solutions based on a secure and automated foundation with SDN FxTM architecture plus the agility of the Avaya BreezeTM platform—a perfect environment for productive tinkering. This combination gives organisations in virtually any industry the power to quickly and easily deliver better experiences and better outcomes for their customers, for more efficient and effective patient care, for faster emergency response that saves more lives, for a more engaging and safer learning experience.

 

 

Steve Rafferty, UK Managing Director, Avaya

Steven Rafferty from Avaya is presenting at this years' Convergence Summit

Avaya's UK Managing Director, Steve Rafferty brings a refreshing lightness to the conversation, articulating complex solutions and technologies in a clear, concise and digestible way that makes it easy to understand the nuts and bolts of digital transformation.

He has over 25 years’ experience in the technology industry, including senior management roles at BT and SCC where he ran the UK IT Services business.

Prior to his appointment as UK Managing Director, Steve was Vice President of Service Providers and Systems Integrators for Avaya in the EU region. In this role, he grew Avaya’s business considerably and worked closely with many EU partners and customers.

Find him @raffsteveraff

It’s A Smart Digital World – How Can Avaya Help?

Technology advances are changing our world at lightning speed. Today, we live in a world of endless possibilities, one where connections are made in a second and access to all the content we could ever imagine is at our fingertips, 24/7. The digitalisation of organisations is a global reality, and it is giving rise to more unique, industry-specific needs.

Ioan and Steve will introduce the Avaya Smart Digital World, a framework for smart vertical solutions based on a secure and automated foundation with SDN FxTM architecture plus the agility of the Avaya BreezeTM platform—a perfect environment for productive tinkering. This combination gives organisations in virtually any industry the power to quickly and easily deliver better experiences and better outcomes for their customers, for more efficient and effective patient care, for faster emergency response that saves more lives, for a more engaging and safer learning experience.

 

 

Terry McCabe, CTO, Mitel Mobile Business Unit

Steven Rafferty from Avaya is presenting at this years' Convergence Summit

Terry McCabe is Chief Technology Officer of the Mobile Business Unit at Mitel.

With nearly three decades of telecommunications, software architecture and R&D experience under his belt, Terry does not only have intimate knowledge of the changing face of digital communications technology but he has excelled in the very creation of communications technology, too. He will share deep insight into the latest developments in mobile and wireless technology.

Find him @terrymccabe66

The Evolution of Business Communication In A Mobile-First World

As mobile devices have opened up their native communication capabilities to the app developer community, the distinction between native telephony services and “over the top” communication services becomes blurred. Research shows that adoption and usage of OTT applications for access to UC and PBX services lags significantly behind market expectations, but with the increasing openness introduced by recent device updates new paths are available to drive utilization of corporate communication assets from mobile devices. Terry asks, “What does the future look like for business communications in a ‘mobile-first’ world?”

 

 

Ian Woolner, Senior Product Marketing Manager, Skype for Business, Microsoft

Ian Woolner from Microsoft is presenting at this years' Convergence Summit

Ian Woolner has seen in some of the transformational waves of technology - TDM to IP, IP to Unified Communications and now Unified Communications to Universal Collaboration.

During his 27 year career Ian has worked with a wide range of partners helping them grow their business and at other times helping customers achieve more with new technologies.. Since joining Microsoft five years ago Ian has worked in New Business, Account Management and Product Marketing Management launching three new Skype for Business services. Ian’s recent move to Partner Development takes place at a pivotal time as Microsoft looks to significantly grow partner capacity.

The New Face Of The Modern Workplace

The sun has set on simple dial tone and the first wave of UC is well and truly underway. So where to next? Ian suggests that if wave one of UC is Unified Communications, then the second wave is Universal Collaboration. The difference is an evolution from feature-rich applications that enhance productivity to deep integration into business processes that facilitates outcome-based objectives. He will discuss the impact of this evolution on The Modern Workplace.

 

 

Jonathan Sharp, Sales & Marketing Director, Britannic Technologies

Jonathan Sharp from Britannic Technologies is presenting at this years' Convergence Summit

Jonathan Sharp is a communications visionary and established technology business leader with 20 years’ proven excellence in driving business innovation and transformation.

Sales & Marketing Director at Britannic Technologies, he puts enthusiasm into technology adoption, helping businesses to connect with their customers and staff in the most efficient and intuitive ways.

Jonathan encourages technology and business leaders to think bigger and, working closely with key strategic partners and major customers alike, regularly shares ideas and strategies to leverage the many benefits of evolving technologies, applications and business models through customer workshops, seminars and conferences.

What Is The “Connected World” And How Do You Benefit?

The challenge is clear, technology moves at an ever increasing pace with traditionally separate worlds: consumer technology; corporate systems, cloud environments, data streams and the internet all coming together. This is having a disruptive effect in the market, changing expectations and presenting new opportunities and business models. Jonathan shines a light on key changes and how Britannic Technologies is helping its customers realise the many benefits that can be achieved in this new Connected World. Includes essential advice on how to establish plans and strategies to migrate from the here and now to tomorrow's world with confidence.