This Event Has Now Passed but You Can Catch up on All the Exciting Tech, Presentations and Discussions Around Workplace Modernisation Below

Technology should underpin, not dictate.

The digital transformation hype is everywhere and it’s too easy to get caught up. Workplace Modernisation is a business movement that is against implementing technology for the sake of it.

It’s about engineering the right culture, business change process and customer experiences that are underpinned; not made, by technology. In a world that moves faster than a launching rocket, you need solutions that evolve with your business. It’s all about connecting your world.

Through a series of keynote speakers, seminar talks, round table discussions and exhibition space we’ll explain how Workplace Modernisation encapsulates what it means to create a better customer and employee experience, eliminate what you don’t need and ultimately maximise your business growth.

This is a FREE event for qualifying end-user organisations.

Speakers

Jonathan Sharp
Sales and Marketing Director

Achieving Integrated, Agile Workplace Modernisation

Modernisation of the Workplace is a continual process of evolution. Connecting the new digital world into your existing infrastructure and business operations is very much in reach with Britannic’s b-connected framework, enabling you to re-imagine the business and how it competes in a changing world, without the need for long drawn out infrastructure change or huge expense!

Download Agile Workplace Modernisation Presentation

Alex Nicoll and Dirk Rejahl
Director and  CTO

Why STEP into DIGITAL and how to start

Learn about the Why, What and How in a lean framework for digital transformation projects. Taking existing business into account before making certain strategic innovation and intent is achieved using modern techniques and accelerators – where to start, what to experiment, what team do I need, does my architecture fit?

Download Why Step into Digital and How to Start Presentation

Natalie Keightley
Solutions Marketing Director, Avaya

The Back to Front of CX

Leverage technology to integrate the back office into the customer journey to deliver increased value to your customers and help make the customer experience they offer stand out from the rest!

Download the Back to Front of CX Presentation

David Silke
VP International Marketing, Mitel

Workplace Modernisation

The mobile workspace requires flexible, innovative, and secure communications and collaborations experiences. Couple this flexibility with the growing impact of artificial intelligence and machine learning and work has become a very dynamic experience.

Download the Workplace Modernisation Presentation

Dirk Rejahl
CTO, Bizvu

Workplace Modernisation

The mobile workspace requires flexible, innovative, and secure communications and collaborations experiences. Couple this flexibility with the growing impact of artificial intelligence and machine learning and work has become a very dynamic experience.

Download the Evolution of Digital Platforms Presentation

Tech Talks

The Power of Voice, Speech Analytics and AI in Differentiating the Customer Experience

Presented By:  Nadine Edmondson, Head of Marketing and Paul Long, Global Solutions Consultant, Red Box 

Personalising the customer journey is a priority for all businesses. Learn how to leverage the value of your voice data to improve the customer experience by utilising it seamlessly with a range of new tech including; speech analytics, conversational AI and CRM tools.

Watch the Red Box Presentation

The ROI of Digital Transformation

Presented By: Gillan Ide, DX Solutions Specialist, Britannic Technologies  

It’s now quicker and inexpensive to provide a wrapper around your existing solutions. Discover how you can modernise your existing systems and introduce a new wave of experiences like gamification, AI and business process automation. To return tangible ROI on your digital experiences.

Watch the Britannic Technologies Presentation

Empowering Your Agents Through Workforce Management

Presented By: Nick Emblem, Sales Manager, Teleopti 

Happy agents equal happy customers. In this interactive session, Teleopti will show you how empowering your agents with their Workforce Management tools will help you increase productivity, abolish absenteeism and improve the customer experience.

Watch the Teleopti Presentation

Making the Most of SIP Services

Presented By: Alex Chapman, Senior Account Manager, and Pete Wilson, Network Specialist

With the ceasing of ISDN services in 2025, you’ll discover how Britannic’s next generation SIP platform, netX2 is offering businesses the opportunity to use a highly resilient and feature-rich service. A demo, will show you how netX2 meetcommunication needs now and going forwards.

Learn How to Think for an AI Powered Economy

Presented By: Louis Halpern, Chairman, Active OMG

Customers expect communications that give them instant gratification. AI is changing workplaces at warp speed, far faster than digital transformation. Learn how to think for an AI powered economy and where AI and Machine Learning comes into creating a better customer experience. 

Watch the Active OMG Presentation