Plan and implement for the future of your business
Our Convergence Summit returned in a completely digital format this year to look at how you can rebuild and thrive in a time being coined the new normal.
COVID-19 and UK lockdowns are forcing businesses to rethink their operating models, accelerate digital transformation plans and make waves within their industry. Over three days we explored core areas for business change.
You can access all the Tech Talk recordings on this page. If you’d like access to all the content from the event, you’ll need to request access.
EVENT RESOURCE TAKEAWAYS
Move to agile and leaner ways of working
Optimise for a workforce at home with productivity and motivation tools
Improve the customer experience whilst reducing costs
Strategies for opportunities in your industry
DAY 1 - THE DISTRIBUTED WORKFORCE
Time to Rethink Leadership for a Distributed Workforce
Support, Empower and Augment Employees for the New Normal
Are You Ready to Drive a Paradigm Shift in the Way You Manage Your Remote Workforce?
Thriving Business to No Business, Surviving to Become Stronger with INBOX
The Real Future of Work – the Pandemic Impact
Delivering Critical Enterprise Applications with 5G & 4G
Human Process Automation (HPA™) – the Cyborg Contact Centre Agent
DAY 2 - LEAN OPERATIONS
The Value in Design Systems
To Automate or Not to Automate? That Is the (Key to Lean Business Operations) Question
Integrate and Collaborate with APIs as a Service
Is the Customer Phone Call Consigned to History as a Result of Covid-19?
Using Lean Principles to Adapt, Innovate and Optimise Your Business Operations!
Your Cloud and Business Critical Applications Are Only as Good as Your Network
Workforce Management: From Survive to Thrive in Changing Times
DAY 3 - CUSTOMER EXPERIENCE
How to Survive and Thrive in the New CX Jungle
CX designed with humans in mind
Bring the in-person experience online: how all organisations can manage customer contact through websites/apps
Queen Mary’s digital journey from Clearing to Enquiry management
Powering CX with EX
Skill & Ability Based Routing Engine (SABRE™) – New contact centre technology for your unfair advantage
Reimagining QA in the ‘new normal’
Access More Exclusive Content
If you want to access our Keynotes, Customer Talks and the slide PDFs from the event, fill out the form below to gain access!