We centralised the Mears 24/7 contact centre with an exclusive Britannic Private Cloud solution, facilitating greater resilience, joined up multisite working and an overall improved customer experience.
We consolidated eight locations into one central cloud platform in just four weeks; reducing running costs by 46%, unifying the supply chain and simplifying the adoption of mobile working.
Managing a cost-effective and scalable voice communications solution for James Hargreaves (Plumbers Merchants) Ltd, we have helped the growing business to improve its customer service and communications.
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We help clients to manage, unify and future proof their communications to lower costs, increase productivity, efficiency and security.