Unleash your teams to engage and interact like never before.

Communicating fast and personally with your customers continues to be a challenge. The expectation of 24/7, 365 service and the move to mobile, multi-device communication raises key challenges for your business to ensure you’re able to fully engage, interact and communicate with your customers when they want, in the way that they want.

How do you design better customer experiences and deliver the service and engagement your customers expect, while supporting the flexible working requirements of today? That's where Britannic and Avaya's Contact Centre solutions come in.

What Britannic Brings

As award-winning experts in Contact Centre solutions, we’re the perfect fit to work with you to deploy the best solution for your business.

As a trusted Avaya Edge Sapphire Partner, Britannic can provide you with all the latest insights into the Avaya ecosystem as well as give you access to the combined knowledge and experience of our in-house Avaya experts and development teams (typically ex-Avaya people) and wider Avaya partner community.

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Sounds great, doesn’t it? But how do we bring your best customer service to life?

The Solutions:

Avaya Contact Centre Select for IP Office

The perfect fit for midsize businesses, Avaya Contact Centre Select for IP Office will empower your teams to interact and engage with each other and your customers like never before.

Explore Avaya Contact Centre Select

Avaya Contact Centre Select for IP Office

Avaya Aura Contact Centre

Designed from the ground-up for large and global enterprises, Avaya Aura Contact Centre allows you to communicate with your customers on their terms and help you provide effective customer experience and personalisation at every touch point.

Explore Avaya Aura CC

Avaya Aura Contact Centre

Avaya UC

Explore how to transform your communications system into a truly collaborative platform

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Avaya Maintenance

Unleash your internal teams to get to those projects they’ve been putting off by placing the day-to-day grind with us

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Let's Share Some Ideas

Whether you have a question, want to book a Discovery Session, get a demo or would like to meet to talk some more – drop us a line! We’re right here.