Future-Proof Customer Experiences  

Our contextual communication applications and artificial intelligence will work hard to support your customer service staff and provide the option of self-serve.

Create a better experience across all your digital channels (including social media) with our portfolio. They can be utilised both for the contact centre and wider business operations. Working to enable you to become more lean by automating the mundane and menial tasks or adding the option for customers to serve themselves.

Chatbots and AI are the Future 

of customer interactions will take place without human interaction by 2020 - Gartner

saved by conversational AI per year by 2022 up from £20m in 2017 - Juniper Research

of interactions powered by AI will be indistinguishable from humans by 2025 – Servion

Meet BiziBOT

BiziBOT is a revolutionary chatbot that works alongside your team as a sales agent and customer service representative. There for your customers on every digital channel, BiziBOT underpins your customer support and helps staff to focus on higher value enquiries. BiziBOT will work hard to automate next actions such as taking payments, scheduling appointments, or feeding back information to all relevant systems and parties.

The aim is to not replace existing employees, but instead to bolster sales, lead generation and customer care by complementing your existing team. Being low code, BiziBOT can be set up in a matter of days.

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What Makes BiziBOT Different?

More Human;
Less Chatbot

  • Natural conversation rather than clunky traditional chatbots
  • BiziBOT develops a style derived from your corporate tone
  • Understands tone, sentiment and context

Increase your
Sales

  • BiziBOT doesn't need energy drinks to pull all-nighters, it’s there for your customers 24/7
  • Improve the quality of leads and prioritise next actions
  • More sales through better CX, knowledge and concurrent interaction handling.

Automate
Next Actions

  • BiziBOT can route and prioritise the next actions for your agents or sales team
  • More than just conversations, take payments, update details or schedule appointments
  • Take admin away from your staff

Quick and Easy
to Set up

  • Low code infrastructure
  • Days to setup instead of months
  • Ready to grow with your business BiziBOT is completely scalable

Joint up Journeys with WebRTC

Bring conversations to life with chat, video, web calling, co-browsing & content sharing straight from your website and mobile apps. No plugins, no downloads.

Our Webcall solution helps you meet your customers on your website or within your mobile app, simply by embedding voice and collaboration features in it:

  • Two-way video and audio communication allow your agents to solve customer issues in real-time within the web context.
  • Co-browsing and content sharing help your team to take control of the customer journey for upsell, cross-sell and effective resolution right there and then.
  • Seamless escalation for moving from chat to voice or video and co-browsing all in one session.

Webcall is built on WebRTC, an open API technology that puts real-time communication capabilities into web browsers via JavaScript APIs. Using as little as three lines of code, Webcall integrates with your web platform and connects into your contact centre to allow your customer service agents to manage all web interactions. To guarantee Quality of Service and security, all real-time voice, video and data streams are encrypted and run over your business network rather than a public internet connection.


Download the Webcall Product Description

Discover key features and benefits of using Webcall for online customer service.

Get Resource

Download the Webcall Product Sheet

Book a free demo!

There is no better way to learn more about our intelligent applications than to see them in action! Drop us a line and we'll arrange a demo for your team.