Future-Proof Customer Experiences
Our contextual communication applications and artificial intelligence will work hard to support your customer service staff and provide the option of self-serve.
Create a better experience across all your digital channels (including social media) with our portfolio. They can be utilised both for the contact centre and wider business operations. Working to enable you to become more lean by automating the mundane and menial tasks or adding the option for customers to serve themselves.
Chatbots and AI are the Future
saved by conversational AI per year by 2022 up from £20m in 2017 - Juniper Research
of interactions powered by AI will be indistinguishable from humans by 2025 – Servion
BiziBOT is a revolutionary chatbot that works alongside your team as a sales agent and customer service representative. There for your customers on every digital channel, BiziBOT underpins your customer support and helps staff to focus on higher value enquiries. BiziBOT will work hard to automate next actions such as taking payments, scheduling appointments, or feeding back information to all relevant systems and parties.
The aim is to not replace existing employees, but instead to bolster sales, lead generation and customer care by complementing your existing team. Being low code, BiziBOT can be set up in a matter of days.
What Makes BiziBOT Different?
- Natural conversation rather than clunky traditional chatbots
- BiziBOT develops a style derived from your corporate tone
- Understands tone, sentiment and context
- BiziBOT doesn't need energy drinks to pull all-nighters, it’s there for your customers 24/7
- Improve the quality of leads and prioritise next actions
- More sales through better CX, knowledge and concurrent interaction handling.
- BiziBOT can route and prioritise the next actions for your agents or sales team
- More than just conversations, take payments, update details or schedule appointments
- Take admin away from your staff
Quick and Easy
to Set up
- Low code infrastructure
- Days to setup instead of months
- Ready to grow with your business BiziBOT is completely scalable
Joint up Journeys with WebRTC
Bring conversations to life with chat, video, web calling, co-browsing & content sharing straight from your website and mobile apps. No plugins, no downloads.
Our Webcall solution helps you meet your customers on your website or within your mobile app, simply by embedding voice and collaboration features in it:
- Two-way video and audio communication allow your agents to solve customer issues in real-time within the web context.
- Co-browsing and content sharing help your team to take control of the customer journey for upsell, cross-sell and effective resolution right there and then.
- Seamless escalation for moving from chat to voice or video and co-browsing all in one session.
Book a free demo!
There is no better way to learn more about our intelligent applications than to see them in action! Drop us a line and we'll arrange a demo for your team.