Ready to supercharge your agents and deliver the positive customer experiences that your customers deserve?

Making customer communications fast, simple and personal is often easier said than done. The move to mobile, multi-device communication and the expectation of 24/7, 365 support all keep throwing challenges at contact centres. Find yourself the right technology partner, though, and you’ll be making both service automation and personalisation happen, to contact centre give your customers quality interactions in the way that they want, when they want!

Discover Britannic + Mitel Contact Centre Solutions!  Bring us your challenge and we’ll bring the people, skills and ideas to resolve it.

Dan Fiehn, CIO, CIO Markerstudy Group

Britannic is a key strategic partner of Markerstudy Group. It's how their team brings together best-in-class unified communication providers and turns them into world-class solutions that separates them from the rest. It's exciting working with them!

Our unique combination of business and technical know-how means we're the perfect guides to work with you and identify, deploy and develop the best solution for your business. Built to complement the Mitel MiVoice Platform, Mitel MiContact Center is an omnichannel solution designed for businesses like yours to allow intelligent, collaborative customer service across single or multi-site organisations.

Our broad range of complementary products and clever integrations means you can have a system tailored to meet your changing business needs and the ever-growing expectations of your customers!

Deliver Personalisation

Maximise the value of every interaction through consistent, personalised service that drives offers and opportunities right for your customer.

Increase First Call Resolution

Ensure your customers reach the right people first time through effective segmentation and routing processes and maximise first call resolution.

Boost Productivity

Build strong customer relationships by providing your teams with collaboration and productivity applications allowing proactive, engaging and intelligent customer service.

Provide Seamless Customer Experience

Mitel MiContact Center Multimedia allows your teams to manage various channels simultaneously through a single agent desktop interface. Allowing your teams to engage with your customers in their preferred ways and effortlessly escalate enquiries to different channels as required.

Case Study - North Hertfordshire District Council

Discover how Britannic helped North Hertfordshire District Council improve its customer service and reduce communications costs.

Read now

Mitel MiCollab

Speed up your teams’ thinking, sharing and decision-making by adding video, IM, presence, desktop sharing, document sharing and conferencing to desktops, mobiles and meeting rooms. All that from one powerful app: MiCollab.

See For Yourself

Mitel MiVoice

MiVoice Business is a resilient, cloud-ready communication platform, designed to meet the needs of midsize companies with 250 – 5,000 users in a single site or multi-site network. It combines voice, email, UC tools, mobility, presence, conferencing and contact centre application and can be tailored to your organisation’s technological needs and your employees’ individual work styles.

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Let’s Make It Happen

Whether you have a question, want to book a Discovery Session, get a demo or would like to meet to talk some more – drop us a line! We’re right here.