Operational efficiencies are achieved when your contact centre, CRM and critical business systems are integrated.
We integrate the contact centre with your CRM to give your agents fast access to customer data for efficient and highly personal service. Inbound CRM screen pops and outbound click-to-dial increase agent productivity and intelligence.
Connect your communications channels and disparate applications to let agents escalate customer interactions seamlessly between voice, text and video channels.
Greater Technology ROI
Our integration expertise not only means smoother customer service processes in the contact centre but also better use of your existing technology investments. It removes your silos to make data accessible and usable across business systems.
Back and Front Office Integration
Linking your contact centre to your UC platform allows agents to quickly draw on expert knowledge in the back office when customer questions call for an expert answer.
Our netCONNECT CTI software makes integration easy, connecting with 60 telephone systems and 65 off-the-shelf CRM databases.
The ability to integrate telephony with the rest of our business systems through Britannic’s CTI software has been critical to the growth of our company.
If you would like more information or have a question about how we can help, use the contact form below to send us a message