Simple user management
Adapt Quickly as your Business Requirements Change
We virtualise your communications and business applications to give your organisation the ability to adapt quickly as business requirements change.
We work with you to design and deliver a private cloud solution that allows you to deploy new systems and applications fast and to easily modify the configuration of existing ones in line with changing requirements. As part of our maintenance service we offer up to 24/7/365 support for your applications, take responsibility for upgrades, adds, moves and changes as a managed service, and take ownership of multi-vendor management.
You select the voice and UC services that suit your user groups, we host and manage the applications for you.
Take your infrastructure off premise and remove the burden of managing a complicated PBX.
Save as much as 50% on traditional PBX solutions
Improved business continuity
Greater flexibility and scalability
Mitel MiCloud Flex
The Same Level of Communication, On Road, Off Site or In Office
Designed for enterprise level organisations, MiCloud Flex allows you to bring unified, critical communications into the cloud for increase efficiency, collaboration, simplicity, flexibility and mobility. MiCloud Flex delivers a high level of performance, reliability and world-class security for organisations that require a unified communications rich environment.
Deliver consistantly high customer service levels via any device and OS through a single dashboard/portal that displays incoming communications and interactions. This allows customers to communicate using voice, email, text or chat.
FLEXIBILITY AND SCALABILITY
Create your own communications environment simply and easily whilst we manage it for you. The solution can be scaled as you wish without using time sensitive IT resources allowing you to upgrade, downgrade or mix and match as you wish.
EXCEL IN CUSTOMER SERVICE
You can combine your contact centre with your CRM to deliver real-time customer intelligence to agents across any medium, improving the customer journey and efficiency. The system intelligently identifies customers and routes them to the correct agent/department.
Enjoy the same communications experience seamlessly across multiple devices from anywhere. Information moves seamlessly because it's stored in the cloud whilst enjoying the benefit of increased security and protection, ensuring private or sensitive data remains safe.
MiCloud Flex boasts robust features including presence-based awareness, instant video communication, visual voicemail, attendant console and much more. Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for a true unified communications experience.
- Local number portability
- Direct inward dialing
- Flexible SIP bundles
- Unified messaging
- Multi auto attendant
- Enhanced mobility for smartphones, softphones and tablets
- Audio / Video conferencing
- Hybrid network solutions (e.g., MPLS, Cross-Connect)
- Mitel survivable gateways with local PRI bundles
- Instant messaging
- IM/Voice/Video presence
- Teleworker support
- Dual mode handoff
- Single number reach
Hosted Unified Comms
Move your Avaya, Mitel or Microsoft UC solution and collaboration tools into the cloud.
Mix and match best-in-class applications in a single service
SLAs for planning, migration and maintenance
Pay-per-user OPEX model
Evolve at your own pace adding new services as and when required
Hosted Contact Centre
Give your contact centre the chance to grow quickly, and easily implement new technologies without any complicated integration tasks.
Improve business continuity
Reduce upfront costs
Improve access to new features and functions like multimedia & call recording
Easy integration with CRM applications and databases
Reduced need for support and implementation
Easy to bring in remote workers
Flexible Deployment and Commercial Models
Deploy your UC and contact centre systems and applications in our secure and managed private cloud, host them in your own cloud, with a third party or in a hybrid environment. We work with you to architect your ideal solution and determine a framework that lets you take advantage of cloud communications in line with your commercial requirements.
The right option for you
- Reuse your existing technology and infrastructure and move it to the cloud.
- Purchase your solution outright and choose your preferred hosting option.
- Finance your solution and spread the cost over the contract period, moving to a reduced OPEX model after the initial period.
- Subscribe to our infrastructure services at a monthly fee.
If you have any questions or would like more information, please use the contact form below